Article by:
Jason Stout
Global Head, Customer Operations
David Adamson
Executive Vice President, Equity Markets
Giving your shareholders an outstanding service experience is important to Computershare, and we are committed to continuously investing in and improving our technology and services. We understand that many of our clients want a simplified process for their shareholders when transferring securities and providing an alternative to Medallion Signature Guarantees, which can sometimes be challenging to obtain, is a top priority.
To address these needs, we have developed an enhanced digital transfer service, coming soon.
Digital transfer is Computershare’s new technology service for shareholders, or authorized representatives, to transfer security ownership without the need for printing and mailing paperwork. This service is designed to provide your shareholders with a more modern and intuitive experience, offering enhanced security protections including digital identity verification.
With the additional security built into this platform, more shareholders will be able to successfully execute a transfer request fully online. This will allow most requests to be completed quickly and conveniently, without delays related to mailing, incomplete paperwork, or contacting an outside provider for a Medallion Signature Guarantee.
How it works
Using any internet-enabled device, shareholders can access the new digital transfer home page where they will be guided through a few simple steps, each with helpful tips:
Enter transfer details
Complete the identity verification by providing an image of a government issued ID and a selfie
Submit images of required documents, if applicable
Pay the medallion waiver fee by credit card, if applicable
At any time, if a shareholder prefers not to use the fully digital process, they can choose to print the completed transfer form and follow the standard process.
Identity verification for added security
After entering their transfer details, shareholders will be prompted to capture an image of their government issued photo ID and a selfie. In the background, our identity validation platform will confirm the ID provided is valid and belongs to the person pictured in the selfie, completing the verification process with the strong security measures you expect from Computershare.
Shareholder eligibility
Initial eligible accounts include:
- Individual (single owner) - the account is in the name of one shareholder, and that shareholder is transacting on his/her/their account
- Account address of record is in the United States
- Account and shares are free of any stops or restrictions, and shares are in book-entry form
More account types will be added as we continue to build out the service.
We will keep you updated on the launch of the enhanced digital transfer service. If you have questions, please contact your Relationship Manager.
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