Financial organizations trust Computershare Communication Services with their customer communications, relying on our deep industry knowledge and regulatory expertise for everything from cheques and statements to tax documents and regulatory notices.
We partner with many of the world's leading financial organizations to improve their customer experience by developing and delivering informative, clear communications that drive preferred behaviors.
We securely manage every part of the communication process in-house while meeting the highest levels of security and compliance.
Meeting your communication challenges
With extensive experience in the financial services sector, Computershare understands the unique challenges you face. You need a trusted partner who stays ahead of emerging trends, applies best practices, and delivers effective solutions with reliable planning to meet deadlines. Our dedicated account management ensures success, while we maintain compliance and security in a highly regulated industry. Our comprehensive suite of services minimizes the need for multiple vendors, offering seamless multi-channel communication services, backed by global expertise, technology, and solutions.
Our combination of communication experts and technology will:
- Simplify customer data integration, organize and consolidate data into targeted communications.
- Develop clear and easy-to-understand communication models that steer customers to desired outcomes.
- Manage all your communication needs through the delivery channels that best suit your customers.
- Provide digital archiving, allowing communications to be uploaded, archived and readily accessed.
- Give you peace of mind working with a global provider that has robust compliance, security, audit and risk programs and dedicated resources – ISO/IEC 27002, SOC2, Office of the Superintendent of Financial Institutions (OSFI), Personal Information Protection and Electronic Documents Act (PIPEDA), General Data Protection Regulation (GDPR).
Communications we produce for financial institutions:
- Cheques payables
- Remittance [electronic funds transfer (EFT)/automated clearing house (ACH)] notices
- Statements
- Tax documents
- Personalized correspondence
- Welcome packs
- Regulatory letters
- Investment / wealth reporting
- ...and more
Service Highlights
Communications consulting
Analysis of your current communications to improve, enhance and effectively deliver your message.
Template management
Our technology platform helps you to standardize branding, messaging and complex campaigns to meet your needs today and in the future.
Multi-channel delivery
Technology and infrastructure to produce and securely distribute communications via your customer's preferred channel.
Print & mail services
Automated process flow producing high-quality output for cost-effective, attractive and personalized communications. Equipped with full-service mail preparation and delivery through Canada Post or courier, including return mail handling.
Migration campaigns
Migrate customers from offline to online or from one platform to another. Our outreach strategy, with a unified campaign design, utilizes multiple communication channels to create a seamless journey.
Time-sensitive communications
Leverage our stack of capabilities to confidently execute and deliver critical information to your stakeholders.
In the spotlight: Personal banking
What do your customers think about transactional communications?