The Capital Analytics UK Registrars Benchmarking Survey asks all companies in the FTSE 350 to rate the services provided by their registrar and is the only independent survey in the industry.
That’s why it is a great honour to be named the top registrar for the ninth consecutive year.
How we scored
Here are the Computershare highlights from the survey, which included responses from 276 companies, 82 from the FTSE 100 and 194 from the FTSE 250.
Top score in 31 areas, including:
A Net Promoter Score (NPS) is an industry standard for recognising customer loyalty
We are particularly proud to see our continued investment in people and technology reflected with scores of 92% overall satisfaction, 94% for our Account Team, 94% service to shareholders and 100% for the accuracy of the share registers we manage.
We know how important it is to deliver the services our clients depend on, ensuring peace of mind that share registers are accurate, and shareholders receive a high-quality experience.
We continue to evolve and improve, and remain committed to putting our clients first, listening to their unique challenges and innovating to meet their needs.
We are delighted that the 2023 results reflect our ongoing focus on putting our clients first.
Honoured to be rated (90%+ in the six headline categories):
Why Computershare?
Experience and insight
We have 35 years in share registration and teams across all major markets around the world. We’ll bring new ideas, tested solutions and a joined-up approach to any multi-jurisdiction projects.
We give you a voice on market issues, working with industry groups to shape future changes that affect you.
Service excellence
We serve your shareholders on your behalf, so what we do ultimately reflects on you. You can trust us to get it right first time, every time.
We invest heavily in our people and technology to continuously improve what we do for you - because your reputation matters.
Our people
Our clients are at the heart of what we do. You’ll have an experienced team that you can rely on to listen, understand and deliver.
Our clients tell us it’s our people they value most about working with us.