An increasing number of issuers are looking to provide digital solutions to facilitate engagement with investors before, during and after their Annual General Meetings. But how do we improve the processes that enfranchise beneficial holders to enable them to better participate in company meetings and events via modern digital channels?

A recent and notable development has been the launch of a campaign by Marks & Spencer, under the chairmanship of Archie Norman, which makes a number of recommendations to government. These recommendations and our response to them, are considered within this paper.

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