MiFID II Frequently Asked Questions
Why am I being asked to provide information?
This new legislation means that you may not be able to trade on your account if we don't have the information requested.
What new information do I need to provide?
You will need to provide your:
- Nationality
- Date of birth
- National ID
What if I have multiple nationalities?
For detailed information about how to complete the form if you have multiple nationalities please click here.What is my National ID?
This will depend on your nationality. Please click here to view a full list of what information constitutes a National ID for each country.
When I enter my Country of Nationality, the field requesting my National ID disappears, what do I need to do?
For some countries, your National ID is automatically generated and therefore you are not required to provide it.
What if I do not have the information required?
If you do not have the information you're being asked for, you can declare so online. Depending on your nationality, you may have the following choices: - Provide alternative information
- We can generate an ID for you. However, this is limited and will only be available if permitted by your nationality
- Unfortunately, in some cases this means you will not be able to trade
What do you mean by ‘trade’?
A trade is defined as the sale of shares or other securities. This also covers the sale of shares resulting from an option exercise.
How can I provide the information required?
You will be prompted when you first log in to your online share plan account. The information can also be collected at the point of a trade.
What if you already hold my personal information?
In some cases, your employer may have already sent us your data. If this is the case, you can verify it is correct or update it through your online account.
How long will you keep the information collected?
The information will be kept in line with our data record retention obligations.
Will my data be reported anywhere?
Externally, the data will only be shown in transaction reports which we're required to produce to our reporting third parties and regulators, including the UK financial services regulator, the Financial Conduct Authority (FCA).
How will my personal information remain secure?
Your information will be held on our secure database and used for specific purposes. Your data will not be shared with any external parties outside of our regulatory obligations. Please refer to our data privacy statement for further information.
We will never quote this information to you over the phone or in email correspondence.Where can I find more information on MiFID II?
Further information regarding the Markets in Financial Instruments Directive (MiFID) can be found by visiting the Financial Conduct Authority website.