Health insurers understand that processing member claims provides an ongoing challenge that continues to grow as customers try to get the most out of their health insurance plan. Processing claims in a timely manner is crucial to growing member satisfaction and loyalty as well as minimizing cost to serve.
Computershare’s Automated Health Claims solution automates the resource intensive tasks that require both human and workflow processes, allowing health insurers to process claims faster which helps deliver a customer experience in line with today’s expectations.
Benefits of Automated Health Claims
Happier members
Faster claims processing leads to better customer experience
Faster processing
ensures members aren’t out of pocket for long periods of time
99% accuracy
Delivering certainty of data captured with less errors
Scales to demand
No processing delays when claim volumes increase
Hosted securely
by Computershare meaning information is protected
Delivering growth and member satisfaction
Computershare has helped health insurance providers better manage their claims process, allowing them to not only manage an increased number of claims from their existing members, but also increase their member base without requiring a significant upscaling of human resources.
Improving customer experience is also an important factor. A quicker turn-around time means members see money returned to their pocket sooner. In a consumer centric world, customer satisfaction is pivotal to maintaining members and acquiring new ones.
How Automated Health Claims works
