Computershare Communications Services is a globally trusted communications partner who effectively designs and delivers modern customer communications. We use our expertise and experience to provide integrated communications solutions that drive operational efficiency and improved customer experience outcomes for our clients in a compliant, secure and innovative way.
Insurers have trusted Computershare with their customer communications for more than three decades, relying on our understanding of how to create effective solutions in complex regulatory environments.
Our streamlined data capture and workflow automation for claims and underwriting are a great fit for creating claims processing efficiencies. From customer welcome packs, to bills, renewals and policy updates, Computershare can take care of all your communication needs in an effective and targeted manner, through the delivery channels that best suit your customers. And with all documents hosted in a secure digital repository, you can be confident that information is protected.
Meeting your communications challenges
Effective and accessible communications are key to reaching your insurance customers. Our communications experts, paired with the right technologies, will equip you and your customers with:
Customer Communication Delivery
End-to-end communications service from strategy and design, to delivery, processing and management.
- Multi-channel and real-time delivery
- Digital archiving, allowing communications to be uploaded, archived and readily accessed
- Communications management system that lets you to co-author messages that can be quickly created and delivered
Claims and Underwriting Documents Process Automation
Data capture to automate processes across claims, underwriting, and accounts receivable to improve customer experiences.
- Digitisation and archiving of incoming mail, for ease of access
- Automated claims solution that reduces process time and increases efficiency
- Automated accounts receivable for quick payment reconciliation
- Automated underwriting document processing digitises documents, extracts and uploads data to insurer underwriting system allowing for faster decision making.
Computershare-hosted SaaS solution to help you rapidly scale to suit your business needs.
- Ability to integrate with Guidewire for seamless workflow management, minimising disruptions and providing a single source of truth
- Digital and print communications can be resent at the touch of a button
- Powerful, easy to use search function so you can find what you're looking for quickly
- Communications aligned with your customer's journey, ensuring every interaction is designed to educate, influence and support your business goals
Our communications solutions at work
HCF health insurance required an automated member claim solution
Using mandatory communications to influence consumer behaviour
Metrics that matter: Measuring the success of your essential communications